How It Works
A simple, step-by-step guide for consumers and businesses on using the Voktar Odhikar portal.
Empower yourself against unfair practices.
Lodge Your Complaint
Sign in and fill out the form with details about the product, company, and your issue.
We Investigate
Your complaint is assigned a tracking ID and our team begins the review process.
Company Responds
We facilitate communication with the company to hear their side of the story.
Resolution
We mediate to ensure a fair resolution, whether it's a refund, replacement, or repair.
Watch the Tutorial
Build trust through transparency and service.
Register Your Business
Create a company account to join the portal and show your commitment to transparency.
Publish Your Policies
Complete your profile by uploading your official return, warranty, and service policies.
Receive Complaints
Get instant notifications when a new complaint is filed against your business.
Resolve & Build Trust
Respond promptly, resolve issues, and build a reputation for excellent customer service.
Onboarding Guide
More Guides
Learn how to use all the features our portal offers to make the most of your experience.
Copy and paste a company's policy into our AI tool to check for clauses that may be unfair or anti-consumer. Get instant feedback and suggestions.
Analyze a PolicyVisit the 'Companies' page to browse registered businesses. View their complaint history, resolution rate, and overall rating before you buy.
Browse CompaniesOur 'Blog' section is regularly updated with articles on new scams, legal changes, and tips to be a smarter consumer. Stay informed to stay protected.
Read the Blog