Complaint Details
ID: C-001
Company
Jamuna Gadgets
Subject
Defective Smartphone Screen
Date Lodged
2024-07-01
Status
Resolved
Attached Files
receipt-C-001.pdf
1.2MB
Receipt
Complaint Journey
Follow the lifecycle of your complaint from submission to resolution.
2024-07-01
Complaint Lodged
Screen has dead pixels. Submitted with purchase receipt.
2024-07-02
Under Review
Complaint forwarded to Jamuna Gadgets.
2024-07-05
Company Responded
Jamuna Gadgets requested a video of the issue.
2024-07-06
Information Provided
Video sent to the company.
2024-07-10
Hearing Scheduled
A hearing is scheduled for 15th July.
2024-07-15
Resolved
Company agreed to replace the device. Complaint closed.